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Lesson 3: Introduction to the grievance process

The grievance process has a few stages and each stage has a few steps which we will learn about now.

Let’s start with stage one and step one. During this step, the aggrieved employee initiates the grievance process by completing PART 1 of GF 1 and brings it to the attention of the immediate Line Manager within five (5) days of the occurrence or incident.

Lesson 3.1: Stage one and step one in the grievance process

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The aggrieved employee reports the grievance to the immediate Line Manager or supervisor.

The aggrieved employee completes part one of the GF 1 and brings it to the attention of the immediate Line Manager or supervisor.

The aggrieved employee must lodge the grievance within five (5) working days of the incident or occurrence.

NOTE: If the grievance concerns the conduct of the immediate Line Manager, the matter should be brought to the attention of the HoD using the prescribed grievance form.

Before we proceed to the next step of stage one, let’s quickly examine GF 1 being referred to. Scroll down to proceed.

Grievance Form (GF) 1

01

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CAPE PENINSULA UNIVERSITY OF TECHNOLOGY

Lesson 3.2: Stage one and step two in the grievance process

Click on the audio to listen to what happens in step two of stage one in the grievance process.

The immediate Line Manager schedules and facilitates the first grievance resolution meeting.

The immediate Line Manager facilitates the first grievance meeting with the aggrieved employee and all the relevant parties attempting to resolve the issue.

The first grievance meeting should be held within three (3) working days of receipt of the GF 1.

NOTE: The Line Manager or facilitator of the grievance resolution meeting completes PART 2 of the grievance form and hands it to the aggrieved employee within two days of the meeting.

Grievance Form (GF) 1

02

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to learn more about PART 2 of GF 1.

Grievance Form - Part 2 (Line Manager)

PART TWO – TO BE COMPLETED BY THE LINE MANAGER

Name of the line manager Did you hold a meeting with the grievant and other related parties separately to gather relevant information? (please mark with an X)

Yes No

Date of the first meeting with grievant and other parties (as needed) Please advise the outcome or the proposed solution Did you communicate in writing to the parties about the proposed solution/outcome within 2 days after meeting them separately? (mark with X)

Yes No

Date of the outcome communicated to the grievant

Signature of line manager:

Date:

Lesson 3.3: Stage one and step three in the grievance process

Click on the audio to listen to what happens in step three of stage one in the grievance process.

The immediate Line Manager completes part two of the GF 1.

The immediate Line Manager communicates the outcome of the first grievance resolution meeting to the aggrieved employee within two (2) working days of the grievance meeting.

Should the aggrieved employee be dissatisfied with the outcome and/or the proposed solution(s), then stage two in the grievance process will need to be initiated. Part 3 of the GF 1 will need to be completed by the aggrieved employee.

NOTE: If the first resolution attempt or proposed solution is not accepted, the grievant/s proceeds to stage two in the process.

Grievance Form (GF) 1

03

Click on the audio to learn about the final step and PART 3 of the GF 1.

Grievance Form - Part 3

Click here to view and download Grievance Form 1.

Grievance Form 1